Return & Exchange Policy
Your complete satisfaction is our goal. Purchases made at website may be returned for full refund or an exchange 30 days from purchase.
Exchanges Made Easy
Did you order the wrong size, color, or length?
Here is what to do: Please contact with our Customer Service via Email, and they will help you to Exchange smoothly.
1. The client should be responsible for both shipping cost and $10 of restocking fee.
2. Upon receipt of your returned item, we will deal with your issue. Please allow 3-5 business days to process your return. The purchase amount will be refunded less shipping expenses in the same manner payment was received.
How to Return an Order:
All returns must be made within 30 days of original purchase date.
To return an item, Please contact with our Customer Service via Email firstly, they will guide you how to do. The purchase amount will be refunded to your original method of payment, minus some interrelated fees, like a $10 of restocking fee and shipping cost.
1. Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered may not be accepted.
2. Items should be returned in the packaging as delivered to you.
1. Slight difference in color. (Lighting of the picture may make the item appear a different shade of color)
2. Customers are no longer interested in their Jewelry. (All the items are coming from our oversea warehouse, shipping company charges big fee for return shipping).
3. Package is returned back to our supplier because customer did not pick up/sign for the item. (All the items are coming from our oversea warehouse, shipping company charges big fee for return shipping).
Missing item or get wrong item
When you get the package. If you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing, then take some photos of them and send us the photos by email. Please contact us within 2 days after receipt of package. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).
Get damaged items, DOA(dead on arrival)
When you (buyer) get the package. If you find the item is damaged(cracked) in appearance, immediately contact the carrier and us. If the item does not work(DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item. Sometimes for DOA item, you may be requested to return it.
If you get the missing item, worng item, we will afford the return postage(from your country to our company), your return postage will be paid by coupon(not refund) which can be used on your next order. We do not pay the return postage of packages which do not meet our policy or agreement.